Federal Student Loan Ombudsman

If you have contacted our office regarding an issue with your federal student loans, but have not been able to satisfactorily resolve the issue, you may contact the Office of the Ombudsman for further assistance. The U.S. Department of Education’s Office of Student Financial Assistance has created the Student Loan Ombudsman’s office to help borrowers resolve concerns after every effort has been exhausted with the servicer.

FSA Ombudsman Group
P.O. Box 1854
Monticello, KY 42633
(877) 557-2575
Website: https://studentaid.gov/feedback-ombudsman/disputes

State Advocacy Groups

Your state may also offer a student loan advocacy or ombudsman group to assist in resolving any concerns about your private and/or federal loans.

California

Department of Financial Protection and Innovation
Attn: Consumer Services
2101 Arena Boulevard
Sacramento, CA 95834
(866) 275-2677
Website: https://dfpi.ca.gov/file-a-complaint/

Colorado

Colorado Department of Law
Consumer Protection Section
Consumer Credit Unit - SLS
(720) 508-6975
Email: CSLSA@coag.gov
Website: coag.gov/studentloans

Connecticut

Department of Banking
(860) 240-8170 or (800) 831-7225, option 2
Email: banking.complaints@ct.gov
Website: https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Student-Loan-Servicer

District of Columbia

Student Loan Ombudsman
Department of Insurance, Securities and Banking
(202) 727-8000
Email: DCLoanHelp@dc.gov
Website: https://disb.dc.gov/page/meet-student-loan-ombudsman

Illinois

Student Loan Ombudsman
Illinois Attorney General Office
(800) 455-2456
Website: https://illinoisattorneygeneral.gov/consumers/student_lending.html

Maine

Department of Professional &Financial Regulation
Bureau of Consumer Credit Protection
(207) 624-8527 or (888) 332-8529
Website: www.credit.maine.gov

Maryland

Student Loan Ombudsman
Office of the Commissioner of Financial Regulation
Maryland Department of Labor, Licensing and Regulation
1100 North Eutaw Street, Suite 611
Baltimore, MD 21201
(410) 230-6077 or (888) 784-0136
Email: studentloan.ombudsman@maryland.gov
Website: https://www.dllr.state.md.us/finance/consumers/frslombud.shtml

Massachusetts

Massachusetts Student Loan Ombudsman
Student Loan Assistance Unit
(888) 830-6277
Website: https://www.mass.gov/forms/submit-a-student-loan-help-request

New Jersey

Student Loan Ombudsman
Department of Banking & Insurance
(800) 446-7467
Website: https://www.state.nj.us/dobi/division_consumers/finance/studentloan/index.html

New York

NYS Department of Financial Services
(800) 342-3736
Website: www.dfs.ny.gov/consumers/student_protection

Nevada

Student Loan Ombudsman
(702) 486-3384 or (888) 477-2667
Email: SLO@nevadatreasurer.gov
Website: https://nvigate.gov/programs/ombudsman/

Virginia

Scott Kemp, Student Loan Advocate
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
James Monroe Building, 10th Floor
101 N. 14th Street
Richmond, VA 23219
Email: studentloan@schev.edu
Website: http://www.schev.edu/index/students-and-parents/student-loans

Washington

Student Loan Advocate
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
Phone: (360) 753-7800
Email: loanadvocate@wsac.wa.gov
Website: https://wsac.wa.gov/loan-advocacy